My Account

You can update the details in the 'My addresses' section of your account and choose which address you want to use as the default details when checking out on our website.

Log in to your account, and you can see all your order in 'My account' - 'My orders'.

If you're having issues logging in to your account or forgot your password, You can click the recover password in the login interface. The password reset Email will send to you.

To unsubscribe from promotional emails you will need to open any newsletter you have received from us and hit the unsubscribe link located at the email.


We move fast to get our orders packed and dispatched as fast as possible. If your order hasn't already been dispatched, we should be able to cancel your order.

Please note that some orders may not be able to be changed or cancelled once the order has been accepted by Caseway.

If you need to cancel an online order that has not yet been shipped, please contact us.

There are a number of reasons why we may have to cancel or void an order.

We list a large range of stock, however, some product is ordered from the supplier on demand. From time to time suppliers will inform us that they are no longer able to supply an ordered item. Should this occur, you will be informed as soon as possible by email, and the item will be cancelled. 

Orders will be voided if they contain only deleted items, and customers informed as soon as possible via email.  A full refund will be made to the applicable payment source for any cancelled item(s) or order(s).

It's possible in most cases, but you'll have to be quick. If your order has not yet been dispatched, contact us to request a change to your delivery address or details.

No. You will be unable to edit your order’s delivery choice after you have submitted your online order.

If you need to make a change to your online order after purchase, please contact us.


We currently don't have international delivery service. Shipping is limited to Australia

Overall delivery times vary depending onthe product you have ordered and your delivery address. You’ll receive tracking notifications from our delivery partner once they have picked up your item(s) for delivery.

Express Delivery (1 – 3 business days)

Standard Delivery (2 – 6 business days)

*Stated delivery times are industry averages as provided by our carriers. Delays may occur during holiday and peakperiods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter extened delays.

When you buy online, we provide a range of convenient delivery options so you can get your purchases when you want. At checkout, we’ll show you the available options and delivery cost based on the items in your cart and where you need them delivered.

Once your order has been shipped, you’ll receive an email with our local courier partners tracking link.

Some address types have restrictions on what can be sent to them. These are generally about the size and weight of theitems being sent but also which carriers will deliver to them.

There are some special considerations that need to be taken into account when sending orders to Parcel Locker, PO Box,GPO, Locked Bag or RMB address types.

Carrier: All parcels to the above address types will be consigned on Australia Post

Please note: Standard shipping deliveries may take longer for these address types.

If any products are delivered damaged or faulty or there are any errors in the products delivered to you, please contact us.

Payment options

We accept Visa, Mastercard, Shop Pay, Apple Pay, Google Pay and PayPal.

Sorry, We currently don't we accept Afterpay.


If necessary your item may need to be returned. Smaller items are typically returned via a prepaid Australia Postlabel. We strongly recommend that you keep your original packaging to assist inthis returns process. If your item is diagnosed as faulty, Caseway will cover the cost of sending this to our nominated repair centre, however if you are returning product because you changed your mind, you will need to cover thecost of sending the product back to us.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Refunds Policy

Where Products are faulty or damaged upon delivery, photographic evidence of the damage or fault must be submitted to Caseway Support Email. We needs to be satisfied that the productis faulty, the cause of the fault and that the problem with the goods was not your fault. Caseway reserves the right to have returned goods assessed within areas onable time frame by the manufacturer to determine this, including whetherthe goods are defective or simply require some form of basic troubleshooting.

We will provide solutions as soon aspossible according to the damage of the goods and the reasons for the damage.

Customer support

Our support is here to answer your questions on 1300 088 881

Send a message

You can also contact us by email. Our team replies in 24 hours.