Caseway have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at online@caseway.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will be liable for shipping item back to Caseway. If there is a fault found with the product Caseway will refund the shipping cost once receipt is emailed to us.
You can always contact us for any return question at online@caseway.com.au.
DAMAGES AND ISSUES
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.
EXCEPTIONS/NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards. Clearance items are non-refundable and are final.
EXCHANGES
Change of mind sales need to be returned within 30 days of arrival. Photos of packaging non-opened need to be sent before shipping back the the product to Caseway. Customer will be liable for the cost of shipping back.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
